Refund Policy

Last updated 1 September 2026

Almost everything we make is printed to order for one customer, so this policy treats custom work and ready made stock differently. The short version: if we got it wrong, we will put it right. If you changed your mind about a custom job after approving the proof, we cannot resell it, so we cannot take it back.

Custom and personalised items

Anything printed, pressed or modelled to your order is made for you alone and cannot be resold. That covers custom apparel, personalised 3D prints, name plates, keychains, custom posters, and any job placed through the custom order form.

These items cannot be returned or refunded because you changed your mind, chose the wrong size, or approved artwork that had a mistake in it. Please check your proof carefully before you approve it. The proof is your chance to catch spelling, sizing, colour and placement.

If a custom item arrives faulty, damaged or different from the proof you approved, it is covered. See If something is wrong with your order below.

Ready made stock items

Items we hold ready made and have not personalised, such as blank apparel or stock stickers and posters, can be returned within 7 days of collection or delivery if you change your mind, as long as they are unused, unopened and in their original packaging. Anything worn, washed, applied, mounted or opened cannot be returned.

Getting the item back to us is the customer’s responsibility, or you can drop it to us in Husbands at no cost. We refund the price of the item once we have it back and have checked its condition. The original delivery charge is not refunded when you change your mind.

If something is wrong with your order

Tell us within 7 days of collecting or receiving your order if an item is faulty, damaged in transit, or not what you approved. Write to support@imagineit3dbb.com with your order number and a photo of the problem. A photo lets us see the fault straight away and usually saves you a trip.

Where the fault is ours we will reprint the item at no charge. If a reprint is not possible, for example because the deadline it was made for has passed, we will refund you instead. If the whole order was wrong, we refund the delivery charge with it.

Two things that are not faults, so you know where the line sits: small differences in colour between a screen and a printed result, and slight variation in placement within normal production tolerance, are part of printing rather than defects. If you need to match an exact colour, tell us before we print and we will advise you.

Cancelling a custom job

Custom jobs are scheduled against a 50% deposit, with the balance due when the job is ready.

You can cancel a custom job free of charge at any time before you approve the proof. Write to support@imagineit3dbb.com and we will refund everything you have paid, the deposit included, in full.

Once you approve the proof the job goes to press and materials are committed. From that point the job can no longer be cancelled and the deposit is not refundable. If you need to change something after approving, contact us immediately. If we have not started we will do what we can, but we cannot promise it.

How refunds are paid

Refunds go back the same way you paid.

• Bank transfers are returned to the account the payment came from. We will ask you to confirm the account details first.
• 1st Pay and BimPay payments are returned through the same service.
• Card payments, once card payment is available, are returned to the card used.

We start a refund within 3 working days of agreeing it. How long it then takes to reach you depends on your bank or payment service, which is outside our control.

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